1 2 3 4 5 6 7 8 Quality of service

  1 2 3 4 5 6 7 8 Availability of a service technician

  1 2 3 4 5 6 7 8 Low costs for services

  1 2 3 4 5 6 7 8 Equalized monthly payments so that you can budget your IT costs

  1 2 3 4 5 6 7 8 A proactive service vendor

  1 2 3 4 5 6 7 8 An SLA contract – Service Level Agreement detailing service expectancies

  1 2 3 4 5 6 7 8 Vendor certified technicians/engineers

  1 2 3 4 5 6 7 8 Computer network guidance and forecasting

What types of technical services are important to you? Check all that apply:

Maintenance services. Computer updates managed for you

Network monitoring services. Proactively alerting on performance, availability & device failure issues

Per incident service calls instead of contracts

Contracted managed care. Your computer network completely managed for you

A support vendor that also sells product

Network backups managed for you

After-hours support

Help Desk

Project management services

Remote support for faster resolution and no travel fees

Network analysis services. Troubleshoot or benchmark your network performance

Security audit. Comprehensive evaluation of network security vulnerabilities

Short term outsourcing for supplemental technical assistance

Consulting services to help design and rollout overwhelming initiatives

Describe any other services that you may require or you feel are important but not offered and/or describe an issue that you would like help with:

Name:

Title:  

E-Mail:

Phone:

The information contained within this survey will only be used by I.T. Resources, LLC internally and will not be sold or provided to any third-parties.